Our Commitment to Responsible Gaming
At tbjli, responsible gaming is not just a checkbox — it is a core part of how we operate. We are committed to providing Filipino players across Manila, Cebu, Davao, Quezon City, and Makati with a gaming environment that is not only exciting and fair, but also safe and sustainable. We understand that for a small number of players, gambling can become problematic, and we take that seriously.
tbjli operates in compliance with Philippine gaming regulations and supports the responsible gaming framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). We actively encourage all players to use the tools and resources available on our platform to manage their gaming activity and to seek help if they feel their gambling is getting out of hand.
Remember: gambling at tbjli is meant to be entertainment. It should never be seen as a way to make money, solve financial problems, or escape from stress. If it stops being fun, it is time to take a break — and tbjli is here to help you do exactly that.
The 21+ Age Requirement
tbjli strictly enforces the minimum age requirement of 21 years old for all players, in accordance with Philippine gaming laws. This is non-negotiable. Every player who registers on the tbjli Platform is required to complete identity verification (KYC) to confirm their age and identity before they can deposit funds or play real-money games.
We use a combination of document verification and third-party identity checks to ensure that no one under the age of 21 can access real-money gaming on tbjli. If we discover that a player is under 21, their account will be immediately suspended, all funds will be returned, and the matter may be referred to the relevant authorities.
Important: If you are a parent or guardian and believe a minor may have accessed the tbjli Platform, please contact us immediately at [email protected]. We will investigate and act swiftly. We also strongly recommend using parental control software to prevent minors from accessing online gambling sites.
Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many players do not realize there is an issue until it has already caused significant harm. tbjli encourages all players to regularly reflect on their gaming habits. Some common warning signs include:
- Spending more money or time gambling than you originally intended;
- Chasing losses — continuing to play in an attempt to win back money you have lost;
- Gambling with money meant for essential expenses such as rent, food, or bills;
- Feeling anxious, irritable, or restless when you are not gambling;
- Lying to family members or friends about how much you gamble or how much you have lost;
- Neglecting work, school, family, or social obligations because of gambling;
- Borrowing money or selling possessions to fund gambling;
- Feeling that gambling is the only way to feel excited or to escape from problems.
If you recognize any of these signs in yourself or someone you know, please use the tools available on tbjli or reach out to a professional support organization. You are not alone, and help is available.
Self-Assessment
Not sure if your gambling habits are healthy? Use the quick self-assessment below as a starting point. This is not a clinical diagnostic tool, but it can help you reflect on your relationship with gambling.
Quick Self-Check
Check any statements that apply to you in the past 30 days:
If you checked two or more boxes, we encourage you to use tbjli's responsible gaming tools or speak with a support professional.
tbjli's Responsible Gaming Tools
tbjli provides a comprehensive suite of responsible gaming tools that every player can access directly from their account settings. These tools are free, easy to use, and take effect immediately upon activation. You do not need to contact customer support to use most of them — they are built directly into the tbjli Platform.
How to Request Self-Exclusion
If you feel that you need a complete break from gambling, tbjli's self-exclusion tool allows you to block access to your account for a period of your choosing — from 30 days up to permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets on tbjli.
To activate self-exclusion on tbjli:
- Log in to your tbjli account;
- Navigate to Account Settings → Responsible Gaming;
- Select "Self-Exclusion" and choose your preferred exclusion period;
- Confirm your request — it takes effect immediately.
Alternatively, you can contact our 24/7 customer support team via live chat or email at [email protected] to request self-exclusion. We will process your request within one hour.
Permanent Self-Exclusion: If you choose permanent self-exclusion, your tbjli account will be closed and you will not be able to re-register. This is a serious step, and we support you in making it if it is the right decision for you. Your remaining balance will be returned to your registered payment method.
Responsible Gaming & PAGCOR
tbjli operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which sets standards for responsible gaming across all licensed operators in the Philippines. PAGCOR's responsible gaming program includes player protection measures, operator obligations, and support resources for Filipino players affected by problem gambling.
tbjli fully supports PAGCOR's responsible gaming initiatives and cooperates with all regulatory requirements related to player protection. We encourage players who need additional support beyond what tbjli provides to reach out to PAGCOR's responsible gaming channels or to seek help from professional counseling services available in the Philippines.